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Scandinavian Pantry

Free UK Delivery Over £100

Refund Policy

We do hope that you will be fully satisfied with your purchase. If for some reason you are not, you may return your item. You have 14 days from the date of delivery to change your mind. We will be happy to offer you an exchange where possible or a refund if so required. 
Before you return your item you will need to contact us via email at: scandinavianpantry.uk@gmail.com 
Please do not post your item back to us until we have replied to your notification of return. All items need to be received by Scandinavian Pantry within 30 days. 
Items must be returned in their original condition and packaging, with any labels still attached. 
The return postage will be at the cost of the buyer and we recommend that you return your item using a “signed for” delivery service with a proof of purchase. We do refund the postage cost that you were originally charged for. 
Scandinavian Pantry will not accept responsibility for postal losses or where a proof of postage has been requested but none provided. 
An exchange or refund will be issued once we have received and checked the return item.

Damaged Item 
Scandinavian Pantry advises customers not to accept an item that looks damaged. If you receive an item that has been damaged in transit please contact us as soon as possible, preferably within 48 hrs or receiving the item. 
Faulty Item 
All items are carefully checked before they are dispatched. If you find an item is faulty then please notify us within 7 days of receipt of your item. You may notify us by email at: scandinavianpantry.uk@gmail.com. 
Please do not post the item back to us until we have replied to your notification of return. All items need to be received by Scandinavian Pantry within 30 days. 
A replacement will be offered where possible or a full refund given. 
All refunds will be issued to the same PayPal or Stripe account that was used to purchase the item.

Scandinavian Pantry are always keen to provide excellent customer service so please do not hesitate to contact us if you have any queries regarding your order.